Privacy Policy
Last Updated: June 17, 2025
Welcome to Giftling! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, app, and services (collectively, the "Service").
By using Giftling, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Account & Profile Information
When you create an account, we collect:
- Name
- Email address
- Password (securely encrypted)
- Optional profile photo or nickname
b. Recipient Information (User-Provided Content)
To generate personalized letters, you may provide:
- Recipient's name and relationship
- Occasion and personal memories
- Traits, likes, and notes about the recipient
🔐 This data is used solely to personalize your messages and is not shared publicly.
c. Generated Content
We store messages generated by AI for your viewing and editing. You may delete these at any time.
d. Payment Information
When purchasing credits or subscriptions:
- Payments are processed through third-party providers (e.g., Stripe, PayPal)
- We do not store full payment details (like credit card numbers)
e. Usage Data
We collect anonymized data to understand how you use our Service, including:
- Page visits, button clicks, and interactions
- Device type, browser, IP address, and location (approximate)
2. How We Use Your Information
We use your information to:
- Deliver personalized gift messages and experiences
- Store and retrieve saved gifts and recipients
- Improve our service, UX/UI, and AI generation quality
- Communicate important updates or service changes
- Provide customer support and respond to your inquiries
- Prevent fraud, abuse, and enforce terms
3. How We Share Information
We do not sell your personal information.
We only share data in these limited circumstances:
- Service Providers: Hosting, analytics, email tools (e.g., Supabase, Vercel, Google Analytics)
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: If Giftling is merged or acquired, your data may be transferred as part of that process
4. Your Rights
Depending on your location, you may have rights to:
- Access the data we hold about you
- Correct inaccurate or incomplete data
- Delete your account and personal data
- Export your data in a portable format
- Object or restrict certain types of processing
To exercise any of these rights, email us at privacy@giftling.app
5. Data Retention
We keep your data:
- As long as your account is active
- Until you delete messages or recipients
- In accordance with legal, accounting, or reporting obligations
You can delete your content or account at any time.
6. Security
We use encryption, access controls, and secure infrastructure to protect your data. However, no system is 100% secure, so please use strong passwords and protect your credentials.
7. Children's Privacy
Giftling is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us and we will delete it.
8. International Users
Your data may be stored and processed in the United States or other countries where our partners operate. By using our Service, you consent to this processing.
9. Third-Party Links
Giftling may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or in-app notification.
11. Contact Us
For any privacy-related questions or requests:
By using Giftling, you agree to the terms of this Privacy Policy and our commitment to protecting your data and emotional experiences.